PBX has become a general term used to describe the telephone system that allows us to receive several simultaneous calls to different lines and hosted under the same numbering. Its use is used in companies to manage incoming and outgoing calls that are made to the company number or header numbers.

What is a PBX?

PBX stands for Private Branch Exchange, which in Spanish we could translate as a private branch of automatic switching. It is a hardware system that is responsible for routing and switching calls between the reception location and the telephone network. 

We can say that these are devices or telephony that are connected to each other through trunk lines. The connections that occur are exchanged with each other thanks to a switching system, thus allowing the transmission and reception of calls.

As we can see, PBXs require installation and configuration of large equipment, trunk lines, specific IP phones, etc.

At the present time we live in and thanks to advances in technology, it is no longer necessary to use PBX of such magnitudes. Now everything is much easier thanks to the virtual telephone exchanges.

The advantages of virtual PBXs

Virtual PBXs or virtual telephone exchanges are telecommunications tools that allow you to make and receive calls, as well as configure IVR systems, route calls and save information completely in the cloud. Therefore, expensive configurations, maintenance, and purchase of large equipment are no longer necessary.

For a few years now, these virtual PBXs work with IP telephony, which allows routing calls over the Internet and making and receiving them with IP phones.

However, 5 years ago Google launched WebRTC technology, open-source software that allows the transmission of data, voice, and video from any device connected to the Internet.

Thus, some operators such as Fonvirtual have decided to use these new technological tools in their virtual switchboard services, since they bring great benefits to companies.

Traditional vs. PBX Virtual PBX

In order to summarize the aforementioned, among the advantages of virtual PBX over traditional PBX, the following stand out:

  • Mobility

An increasingly necessary factor for companies. Virtual PBXs, especially if they work through WebRTC technology, allow you to make and receive calls from any device connected to the Internet and from anywhere in the world.

  • Saving

And also in every way: cost and time savings.

The virtual switchboard does not require installations of any kind in the company, or even purchase of new equipment, cables or large machines. Therefore, it will no longer be necessary to invest in the purchase and maintenance of a PBX. With all this, the company can save time and optimize its resources while increasing the productivity of all employees.

  • Without SIP Trunks

That is, expensive configurations through large equipment installed in companies are no longer necessary. 

  • Call Quality

New technologies allow the quality of calls to be better every time. WebRTC technology, in this case, has been a great advance in this regard, leaving behind noises and cuts in calls that traditionally occurred even through IP telephony.

Once we know what PBX is and the differences between a traditional PBX, we can only assess which one can best suit our company. If you need more information about the WebRTC virtual switchboards, you can contact our Fonvirtual team so they can advise you.