Deciding on the right and appropriate SIP provider for your company is quite a deal. But it is neither difficult nor too easy to find the right catch. Reason being, it is something that could be done comfortably after knowing the basic fundamental groundings.
Here in this article, we have listed some rules and points which will surely help you in picking the best yet most appropriate SIP provider.
So, let’s begin…
Test and Trials:
There are three main components which actually help you in assisting whether the SIP provider is providing appropriate services or not. First of them is internet bandwidth which means internet networking system. In second place it is a SIP solution and last but not the least; you have PBX system. So, if any of these malfunctions or slows down, then the possibility of getting hitched by the wrong SIP trunk provider company becomes prominent.
However, there is a way through which you can alter such incidents – trying and testing services without paying for a few days. If everything goes well and gels in the system then it is considered as one of the good SIP providing company. And you can definitely hire their services.
Despite the fact that fees structure of SIP services is a lot predictable as compared to those which is called PRI lines. You still have a lot of questions to ask these vendors because there are various packages. Each package has its own fees structure. So, you have to have complete input and understanding on advance or upfront and monthly charges. Also, you should know the basics which are:
- SIP provider expects monthly payments.
- Each channel has its own fees and we have to pay for that too.
- Secondly, you have to pay for emergency 911 and DID
- Porting of phone numbers is also must be paid.
- Last but not least; there is a fixed amount for international calls which are charged according to per minute use of the trunk.
Since there is a whole new dimension of providing VoIP and SIP trunk services, there has been a great need for one stop shop kind of a place too. So, many SIP trunking providers started with providing bandwidth to their potential or regular customers. There are several advantages to this particular add-on service. For example:
- Purchase bandwidth in the most economical rates.
- Internet or bandwidth is given on the basis of what suits best in your locality.
Long or Short Termed Agreements:
Another best deal about uncovering SIP providers worth is by knowing if they engage us in long-term agreements or not. If they do, then you simply have to ignore and look for a better SIP provider. However, normally, these companies don’t offer long-term subscriptions. Whereas, you can stop using the services right after completing one month for which you have already paid in advance. So, the best way to find appropriate SIP provider is by looking for those who offer short-term services.
The expertise of Customer Service:
Another point which you can’t miss is about customer service. The one which you need after installation and setup of SIP trunking. You need to assess that by getting attention from the customer service whenever needed. It is because that would be the time when your dealing with vendors will end and it will be about the customer service department that will help us.
Following are the areas where you will need help and support:
- Configuration and disposition of the SIP system
- Any technical area where things get a little difficult to address
Furthermore, you have to have following information about vendors and support representative before taking help:
- Qualification regarding the industry
If you are thinking as to why these two questions are important, then you must know it is to counterfeit them in situations where something wrong takes place. Also, it gives an edge to know them as the representative in a better way.
In short, SIP providers are best when they offer email and complete customer support. Also, they have to have thorough information regarding the dynamics and importance of SIP trunking. It is because not all of us are well versed about SIP and need a proper walk through the system. So, it is confirmed that we should focus on at least four points which are mentioned in this article.